QuickStats: Percentage of Office-Based Physicians Who Had Telephone or Internet/Email Consults with Patients — National Ambulatory Medical Care Survey, United States, 2018 and 2020

The percentage of office-based physicians who reported having telephone consults with patients during their last normal week of practice increased from 35.8% in 2018 to 57.4% in 2020.

The percentage who reported having Internet/email consults with patients also increased from 13.9% in 2018 to 26.8% in 2020.

In both years, physicians were more likely to report having telephone than Internet/email consults.

Source: National Center for Health Statistics, National Ambulatory Medical Care Survey, 2018 and 2020. https://www.cdc.gov/nchs/ahcd/about_ahcd.htm

https://www.cdc.gov/mmwr/volumes/71/wr/mm7113a4.htm