One of the most difficult things about working in the emergency department was making a phone call. Not just any phone call, but a call at midnight, or 2 a.m., a call to a parent who might be waiting for his teenager to return home from an evening out with friends. A call that would change a family forever. A call that no one ever wants to make. A call to say “I am calling about your son. He has been in a car crash and is in the emergency department. Can you come to the hospital? . . . Is there someone who can come with you?” It is the call that parents dread, and that we dreaded making. And, it is a call that doesn’t have to happen.